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Direct to Consumer
Retail
eCommerce
Luxury
Consumer

G&CO. is a Global Retail Agency & Consulting Firm

Trusted by Fortune 500 Retail Leaders: Nike, Saks Fifth Avenue, and Levi Strauss & Co. Data-driven and actionable strategy enabling customer acquisition and retention for the world's leading retail brands. Contact G & Co. about your inquiry today.

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Retail Strategy Consulting Firm Services

G&CO. empowers clients to thrive in the competitive retail landscape. Our comprehensive, custom-fit strategies cover all corners of the retail business, including strategic roadmap development, supply chain refinement, customer journey enrichment, digital revolution, and insight-driven decision making. Relying on our profound retail understanding, novel approaches, and validated techniques, we help our retail partners attain their ambitions, boost their operations, and carve out their unique advantage

Market & Brand Research

G & Co. transforms data into actionable insights, empowering retail brands for strategic growth. By employing advanced analytics, consumer preferences and market trends are decrypted, creating a solid foundation for informed decision-making.

Brand Strategy & Positioning

G & Co.’s bespoke solutions focus on optimizing brand health and securing long-term competitive edges. An in-depth analysis of market position is expertly aligned with consumer behavior to craft a resonating brand narrative, promoting sustainable growth and profitability.

Benchmarking & Competition Mapping

With G & Co.'s expert guidance, retail enterprises gain a detailed perspective on their competitive landscape. Precise benchmarking uncovers key differentiators and growth vectors, allowing for strategic outpacing of competitors.

Point of Sale Solutions

Innovative, data-driven Point of Sale solutions from G & Co. transform the in-store experience for customers. Operational streamlining combines with elevated customer engagement to maximize bottom-line results, ensuring a favorable return on investment.

Digital Transformation

G & Co. leads the charge in catalyzing digital metamorphosis within the retail industry. With an all-encompassing approach, we steer clients through the entire transformation journey, from crafting digital strategies to actualizing them. 

Customer Experience Analysis

We empower our retail partners to provide unrivaled customer experiences. Thanks to our thorough analysis, fresh strategies, and bespoke solutions, we magnify engagement, cement loyalty, and promote sustainable growth in the ever-changing retail field.

Marketing & Advertising

At G & Co., we fuel our retail partners' ascent by reshaping their marketing and advertising narratives. We harness the power of data and industry expertise to not only craft and implement robust campaigns but to fine-tune them for maximum brand visibility and revenue growth, arming our clients to outshine their rivals.

UX/UI Design & Digital Product

G & Co. refines digital products and optimizes user experiences for retail partners, setting the stage for digital excellence. By leveraging strategic insights and cutting-edge design, conversions see a boost and fresh growth pathways emerge in a dynamic digital setting. The focus on targeted research and iterative design results in captivating, intuitive interfaces that engage customers and propel business growth.

eCommerce & Digital Retail

We revamp eCommerce strategies for our retail partners, triggering exponential growth. Leveraging data-driven insights and bespoke solutions, we fine-tune platforms, streamline operations, and offer personalized experiences, optimizing conversions and customer delight in the digital marketplace.

Retail Store Design & Build

G&CO. constructs more than mere spaces; the focus is on crafting unparalleled customer experiences. By employing a harmonious fusion of analytics, consumer insights, and design principles, the firm ensures the delivery of stores that excel in both aesthetic allure and commercial viability. Tailored solutions from G&CO. serve to optimize customer flow, enhance brand image, and accelerate revenue growth, positioning clients at the forefront of an ever-changing retail environment.

Testimonials

Chris Patte
Director, Digital Customer Experience
Starbucks

“G&CO. brought real innovation to the table thinking globally, adapting locally, and making it all feel seamless. The process has been collaborative, forward thinking, and incredibly well structured."

Alexandra Reed
Director, Digital Marketing EMEA
Nike

"Upon reviewing multiple alternatives, our selection fell on G&CO., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

Akio Tanaka
Senior Director, Digital Transformation
Toyota

"G&CO.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

Patricia Miller
Senior Director, Customer Experience
Enterprise Airline

"G&CO. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

$10
Billion

Robust strategy delivered to meet revenue goal by 2027.

102
+

Million people reached after implementation of user experience design.

162
%

Increase in online direct-to-consumer conversion.

100
+

Delivers & consumers benchmarked across the United States for a 3-month survey.

2
Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

1
Million

Downloads of the Toyota app for convenient, vehicle management.

3
Months

Re-design accomplished

478
%

Increase in campaign reach with new market targeting

2
Months

Mobile app design accomplished from start to finish

$10
Billion

Robust strategy delivered to meet revenue goal by 2027.

102
+

Million people reached after implementation of user experience design.

162
%

Increase in online direct-to-consumer conversion.

100
+

Delivers & consumers benchmarked across the United States for a 3-month survey.

2
Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

1
Million

Downloads of the Toyota app for convenient, vehicle management.

3
Months

Re-design accomplished

478
%

Increase in campaign reach with new market targeting

2
Months

Mobile app design accomplished from start to finish

Our Impact as a Retail Consulting Firm

G&CO. is uniquely positioned to confront the critical challenges our retail partners face, arming them to carve out a competitive advantage. Our wide-ranging solutions grapple with intricate issues like supply chain fine-tuning, digital metamorphosis, customer experience elevation, and insight-guided decision making. Harnessing our deep-seated industry know-how, avant-garde approaches, and fresh strategies, we guide our clients through market upheavals, help seize burgeoning trends, and outshine competitors, guaranteeing enduring triumph in the ever-shifting retail scene.

Market Positioning

We deploy our profound retail industry know-how to aid clients in precise market positioning. Employing a rigorous analysis of markets, competitor evaluation, and consumer insights, we steer clients to craft unique value offerings and distinguishing positioning tactics. By spotlighting unexplored market prospects and synchronizing brand communication, we assist our partners in securing an attractive market stance, steering customer preferences, and gaining a competitive lead.

Customer Experience Optimization

Our team excels in refining customer experiences for our retail partners. By meticulously studying customer touchpoints, we pinpoint obstacles and craft bespoke strategies to escalate engagement and cement customer loyalty. Harnessing groundbreaking tech and data-led insights, we assist our partners in curating smooth, custom experiences that fuel customer contentment, boost retention, and promote lasting growth in the ever-changing retail world.

Supply Chain Optimization

We at G&CO. specialize in supply chain fine-tuning. Utilizing advanced data analytics, process overhauls, and tech integration, we streamline operations, slash costs, and boost overall supply chain efficacy. By advancing inventory control, demand prognosis, and logistics refinement, we empower our partners to attain increased agility, reactivity, and profitability, ensuring they maintain a competitive edge in the dynamic retail atmosphere.

Digital Transformation

G&CO. leads the charge in catalyzing digital metamorphosis within the retail industry. With an all-encompassing approach, we steer clients through the entire transformation journey, from crafting digital strategies to actualizing them. By leveraging emerging technologies, data analytics, and customer-centric design, we aid clients in enhancing online visibility, expanding omnichannel capabilities, and tapping into fresh revenue pathways, propelling their success in the digital age.

Omnichannel Strategy

G&CO. is a trusted advisor for retail partners in crafting and executing potent omnichannel strategies. By integrating data-driven insights with industry wisdom, we enable a smooth blend of online and offline channels. Our comprehensive strategy refines customer journeys, harmonizes marketing and sales initiatives, and delivers personalized experiences, all culminating in increased customer engagement, loyalty, and revenue growth.

Marketing & Advertising Optimization

At G&CO., we catalyze marketing and advertising optimization for our retail partners, reinventing strategies for stellar outcomes. By harnessing data-led insights and industry knowledge, we identify target markets, fine-tune channels, and polish messaging. By amplifying ROI, bolstering brand visibility, and unlocking revenue growth, we empower our partners to outpace competitors and secure a robust market stance.

Leveraging Data and Analytics

The help of our retail agency can be invaluable for businesses when it comes to utilizing data and analytics. By leveraging these insights, companies are able to uncover patterns, trends, and correlations that inform decisions that lead towards accomplishing their goals. These strategies help them optimize decision-making in order to achieve maximum success from the collected data. In short, G&CO.'s effective use of such intelligence is essential for any business looking to maximize its potential outcomes through wise judgment calls based on factual information gathered by various sources or organizations.

Our Expertise as a Retail Consulting Firm

G&CO. is a leading authority in the retail industry, renowned for our unmatched depth of proficiency. Our track record spans a wealth of experience with a broad array of retail clients, imbuing our team with an intimate understanding of the sector's complexities. This mastery equips us to deliver enlightening solutions, wise strategic counsel, and practical tips that trigger real outcomes and help navigate the ever-shifting terrain of the retail industry.

Retail Expertise

As a trusted ally, G&CO. dispenses unmatched retail acumen to our industry clientele. Our team's profound comprehension of the retail terrain, its trends and challenges, equips us to provide strategic wisdom, creative solutions, and implementable advice, enabling our partners to maneuver complexities, grab opportunities, and stimulate sustained growth in the cutthroat retail market.

Strategic Insights

G&CO. brings its expertise to the forefront by providing retail industry clients with unrivaled strategic foresight. Our team's profound grasp of market kinetics, competitive scenery, and budding trends equips us to offer custom strategies and practical advice that drive success, expansion, and competitive leverage for our partners.

Omnichannel Integration

As a trailblazer in omnichannel unification, G&CO. offers unparalleled prowess to retail industry clients. By smoothly amalgamating online and offline channels, we enable our partners to deliver a unified and bespoke customer journey, spurring customer involvement, loyalty, and revenue growth in today's omnichannel retail scene.

Market Analysis Prowess

Leveraging exhaustive research, data-led insights, and stringent scrutiny, we equip our partners with a comprehensive understanding of market trends, consumer behavior, and competitive landscapes. Acumen, G&CO.'s simulation-driven consumer intelligence platform, deepens this capability by tracking how retail brand perception shifts across trust, experience, pricing, and relevance in real time, surfacing the signals that determine whether operational and strategic investments are translating into consumer perception outcomes. This intelligence fosters informed decision-making and triumphant market tactics.

Data-Driven Approach

Capitalizing on the potency of data analytics, we mine valuable insights, identify trends, and reveal concealed opportunities. This empowers us to steer our partners in making enlightened decisions, fine-tuning operations, and achieving enduring growth in the increasingly data-centric retail panorama.

Industry Best Practices

G&CO. is a trusted retail consultancy firm and advisor, recognized for our skill in understanding and deploying industry best practices. With an eagle-eyed focus on continuous learning and staying abreast with the latest trends, we offer our partners insights into tested strategies and practices, enabling them to adopt and employ the most effective pathways to success.

Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.

Juan Manuel Gonzalez
Founder & Chief Executive Officer
As founder and CEO of G&CO., Juan Manuel Gonzalez leads a global customer experience consulting firm and digital transformation partner serving Fortune 500 brands across healthcare, life sciences, financial services, hospitality, and retail. Houston-raised and New York-based, Juan has grown G&CO. into a team of 50+ advising clients including Thermo Fisher Scientific, Starbucks, Saks Fifth Avenue, Levi's, and Carnival Corp. He is also the creator of Acumen, an AI-powered decision intelligence platform purpose-built for healthcare and life sciences. Juan and G&CO. have been recognized by the CFDA, ANA, Wall Street Journal, and Inc.
Steven Moy
Chief Technology Officer
As Chief Technology Officer at G&CO., Steven is a strategic leader responsible for driving technical innovation, scaling digital platforms, and enabling enterprise transformation. With a proven track record across Shiseido, Samsung, and American Express, Steven has led global ecosystem overhauls, architected scalable and secure systems, and delivered mission-critical solutions for some of the world’s most respected brands. His expertise spans systems integration, AI and data readiness, and aligning technology with business strategy, brand experience, and operational efficiency.
Adrian Garnica
President
As the President of G&CO., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Travel + Leisure, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.
Francisco Chung
VP, Digital
Francisco is a dynamic leader driving business growth through digital innovation. With a proven track record of developing and executing digital strategies, Francisco leads teams, identifies opportunities, and delivers tailored solutions for clients. With a rich background working with brands like Apple, Sony, and General Electric, he brings extensive expertise in driving growth, optimizing operations, and fostering strong collaboration with clients. His achievements have been recognized during his tenure as Creative Technical Director at Isobar, frog, and Material.
Kevin Sonof
VP, Strategy
Kevin serves G&CO. as VP of Strategy, bringing an accomplished strategist perspective for driving growth, delivering high-quality consulting projects, and cultivating client relationships. With expertise in market research, cross-functional collaboration, and staying abreast of industry trends, Kevin has successfully worked with renowned brands such as AT&T, Verizon, Google, Facebook, and Coca-Cola.
Andrew Dawson
Chief Strategy Officer
As Chief Strategy Officer at G&CO., Andrew is a visionary leader responsible for defining brand direction, unlocking consumer insight, and driving strategic growth across global markets. With a proven track record at Levi’s, Fenty, IWC, Booking.com, and IBM, Andrew has led brand repositioning efforts, digital transformation programs, and customer experience strategies that translate emotional resonance into measurable business value. His expertise lies in long-term planning, behavior-driven insights, and aligning creativity with commercial outcomes.
Estella Mahone
Chief Financial Officer
Estella is a seasoned financial leader responsible for developing strategies, ensuring compliance, and optimizing financial stability. With expertise in financial planning, analysis, and risk management, Estella collaborates cross-functionally to drive strategic decision-making and enabling client missions.
Jimena Robles
Head of Marketing & Experience
As the Head of Marketing & Experience at G&CO. Jimena employs her skill of spearheading enterprise creative strategies and roadmaps. She previously oversaw client engagements at Edelman and Essence.
Jeff MacBride
VP, Project Management
Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.

FAQs

How can G & Co. leverage advertising strategies to enhance the brand visibility and reach of our brand?

One of the best ways to increase visibility and reach for a brand is by utilizing effective advertising strategies. This involves tailoring campaigns so as to target an appropriate audience, producing content that resonates with them, optimizing all plans in order to maximize return on investment (ROI), leveraging influencers who may spread awareness about your product or service through their social media presence, and finally taking advantage of major platforms such as Facebook and Twitter. By doing this well, G & Co. has successfully widened our clients' scope of influence while promoting their image in their liking, positively impacting how people view it from across a diverse landscape. These same approaches enable brands not only to be seen but also heard far beyond what was previously thought possible.

How does G & Co. integrate branding efforts across digital marketing channels to create a cohesive brand identity for our brand?

For brands to guarantee their messaging is uniform across all digital platforms, it’s crucial that the same visuals and color palettes are used as well as content embodying values and aims being consistent. G & Co. develops a comprehensive digital branding strategy that encompasses the gamut of visual identity, including website design, social media branding, and content creation. By first aligning our clients' visual elements across all possible touchpoints, we create a unison front with their brand experience that is made to resonate with customers, build trust, and foster brand loyalty.

How can G & Co. utilize platforms and channels to optimize the online presence and customer acquisition?

As a digital experience agency, G & Co. works on a host of digital platforms and channels to propagate our clients' image. We work to optimize within the metric of acquisition to ensure we captivate attention, pique interest, and encourage purchases across eCommerce platforms, online marketplaces, and digital marketing channels. With a primary focus on brand visibility and targeted approach on reach and conversion, we help our clients optimize their acquisition efforts for sustainable growth.

How can G & Co. leverage digital analytics and data-driven insights to optimize advertising campaigns and maximize ROI?

G & Co. utilizes the best digital analytics tools and methodologies to help our clients track and measure key performance indicators based on their objectives. To do so in an effective manner, we ensure we take customer behavior into consideration, seeking the most optimal of outcomes. With real-time analysis and continuous monitoring, we refine our clients' campaigns using data-driven insights, ensuring we achieve maximum ROI in the name of securing meaningful business outcomes.

How does G & Co. stay updated with the latest trends and technologies in the digital marketing landscape?

G & Co. places the utmost emphasis on staying up-to-date with the innovations and advancements in digital marketing. We do this by attending conventions related to the industry, reading key publications from experts, networking with professionals who are knowledgeable about such topics, and using data insights to tweak our strategies for maximum success. Keeping abreast of these changes is necessary in order for us to stay ahead of the game and remain at the forefront when it comes to modern technologies.

How can I get a proposal for my project?

If you’re looking for a retail or fashion consulting agency, please send us an email first with a quick summary of your project or an RFI/RFP. We usually reply within 36 hours to schedule an introductory call and ask any immediate questions. During our first call, we will ask some questions about the project goals, audience, budget, timeline, and other essential details. Of course, we realize we will be discussing sensitive info, and we would be more than happy to sign an NDA if necessary, but our standard is to always treat all client conversations as confidential. Please feel free to contact other consultancies to compare their prices and brand approach. While many branding and luxury retail consulting firms work by the hour, we try to estimate the project cost as precisely as possible before we start. After the call, we may request various documentation such as a brief, project requirements, past reports, etc. Our proposal will include a detailed description of our brand approach, project phases, activities, deliverables, and relevant case studies.

What does G & Co. do, primarily?

G & Co. is a luxury consultancy and a UI/UX web design and development agency. We consider ourselves an equal partner to our brands because we cater to any need an emerging brand or established name could need.

As a retail consulting agency, we work hard to ensure we do everything we can for our clients to be as suited as possible for the ever-changing consumer landscape. We recognize that the strongest brands today are those who have embraced the technologies of today and will adopt what consumers come to use. After all, the brands who want to redefine their industries are the ones who do. We pride ourselves on working with those brands and the people behind them. Because together, we can accomplish exceptional ambitions and create enduring results.

And as a UI/UX web design and development agency, we can help implement the creative elements your brand needs to start making breakthroughs for the digital age.

If you have a project you’d like to discuss, please email us at hello@g-co.agency.

What is a customer experience consultant?

Customer experience is essentially a measure of customer satisfaction and bill of health for brands. For retail & consumer goods and apparel, fashion, luxury brands, in particular, customer experience is the culmination of experiences from various touchpoints and interactions between consumer and brand. As a customer experience consulting firm, we dissect each of these interactions and analyze them to identify what areas of improvement our clients can act upon.

Our analysis combined with our competitive and competitor intelligence efforts allow us to develop actionable, strategy-driven roadmaps to ensure that brands not only know what to improve, but how to improve every nuance of their customer’s experience. Our diverse set of talents, breadth of experience within the retail space, and primary focus on delivering a bespoke customer experience help our clients reach their missions with the promise of offering best-in-class practices.

What does a customer experience strategist do?

Similar to our consulting efforts, the overall goal that we strive to reach at G & Co. is crafting the ultimate customer experience. We believe that by striving to do so, all aims, missions, and goals of retail & consumer goods and apparel, fashion, luxury brands seeking our consulting efforts can be achieved.

While enhancing the overall customer experience is our primary focus, our ability to align our efforts with the missions of our clients’ combined with our diverse set of engagements results in strategic and consulting skills that are unmatched. We offer all our clients actionable, insight-driven strategies to help them achieve the ultimate customer experience – whether they’re looking to expand their online presence or perform a digital transformation, derive an innovative plan-of-action that propels their company forward, or map out their market and competitive landscape to outperform your competitors.

What is customer experience with regards to consulting?

Every engagement with G & Co. for our retail & consumer goods and apparel, fashion, luxury clients has the end goal of creating and enhancing the best possible customer experience for the brand's target audience. Our definition of customer experience is the sum total of experiences from every touchpoint and interaction between the customer and brand. We treat these touchpoints and interactions like variables in a science experiment – we observe, measure, and analyze each interaction to determine areas of improvement or where industry best-practices can be implemented.

Our customer experience consulting methods include industry benchmarking, conducting primary consumer surveys via a selective secret shopper network, analyzing market trends through competition and market mapping, and more. Our collection and analysis of exploratory and specific data and thorough research allows us to develop an actionable strategy for apparel, fashion, and luxury brands to get them closer to accomplishing their missions and achieving their goals. We strive to maintain alignment with our client’s brand personality to offer a bespoke and elevated customer experience overall.

What is benchmarking in consulting?

One way we help our clients identify areas of improvement is by benchmarking their competitors and the top players in their industry. By collecting data on retail & consumer goods and apparel, fashion, luxury brands’ industry competitors, we are able to identify areas of improvement and where best practices can be applied. Our benchmarking services help substantiate our consulting efforts and allow us to create data and insight-driven, actionable strategies to help our clients be the top name in their industry.

From conducting primary consumer surveys to observing various consumer touchpoints and interactions through a selective secret-shopper network to compiling data research on market trends, consumer habits, and services offered by competitors industry-wide, we make sure that our consulting services are holistic, thorough, and tailored to each engagement and our client’s needs. If you are a brand interested in gaining more insight into your industry and competitors, reach out to us to inquire about our benchmarking efforts at hello@g-co.agency, or submit a request form.

What is competitive intelligence and what does a competitive intelligence team do?

The general result of our benchmarking, research, and analytical efforts is the accumulation of competitive and competitor intelligence for our clients. By benchmarking and gathering data on retail & consumer goods and apparel, fashion, luxury brands’ direct competitors, we provide competitor insights to brands and visualize their competitive landscape. We use this intelligence to develop strategic plans of action for our clients to deploy and become top performers in their verticals.

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