Retail Training Development Agency

G & Co. is your partner in navigating the complexities of modern retail. With a proven history of empowering retailers to enhance performance and adapt to change, we deliver customized solutions that address your biggest challenges.

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Retail Training Development Agency Services

We partner with brands and retailers to enable transformation through a comprehensive suite of services. Our approach combines data-driven insights with personalized training programs, empowering your team to excel in leadership, streamline operations, and foster genuine customer engagement. We’re not just about training; we’re about creating experiences that equip your employees with the skills they need to thrive in today’s competitive landscape.

Leadership Development

We believe great leaders inspire great teams. That’s why we focus on developing customized leadership programs that sharpen strategic thinking and enhance decision-making. Our goal is to cultivate a culture of innovation and accountability, enabling your leaders to navigate the ever-changing retail environment with confidence.

Operational Efficiency

Streamlining operations is key to maximizing success. We help you identify and eliminate inefficiencies through comprehensive assessments and customized training. By optimizing workflows and implementing best practices, we empower your organization to reduce costs and boost productivity, ultimately enhancing your bottom line.

Customer Engagement Training

Building lasting relationships with customers is at the heart of retail success. Our customer engagement training equips your teams with the skills to create meaningful interactions that foster loyalty and enhance satisfaction. Using data-driven strategies and experiential learning techniques, we help your business stand out in a crowded market.

Employee Onboarding

A great onboarding experience sets the stage for lasting success. G & Co. reimagines the employee onboarding journey with structured programs that accelerate integration and enhance performance. We ensure new hires feel valued and prepared, reducing time-to-productivity while fostering a strong sense of belonging.

Knowledge Transfer

Sharing expertise is vital for sustained success. G & Co. implements innovative knowledge transfer strategies that enable teams to effectively pass on valuable insights and skills. This commitment to continuous improvement ensures your workforce remains agile and ready to tackle future challenges.

Experiential Retail Training

We believe in learning by doing. Our experiential retail training immerses employees in real-world scenarios, enhancing their problem-solving skills and customer interaction techniques. This hands-on approach builds confidence and equips your team to perform at their best on the sales floor.

Sales Skills Training

Boost your sales performance with our targeted sales skills training. We focus on understanding customer psychology and enhancing communication skills, equipping your teams with effective strategies that boost revenue growth and strengthen client relationships.

Multi-Channel Retail Training

In today’s retail landscape, cohesive customer experiences across all platforms are essential. We provide multi-channel retail training that prepares your teams to engage effectively with customers, whether online or offline. By integrating diverse strategies, we help enhance satisfaction and accelerate sales growth across every channel.

Work

Lululemon

Our work with one of the industry-leading athleisure brands in Lululemon resulted in one of the most intuitive and user-friendly apps available. With Lululemon’s active and mindful aesthetic and G & Co’s product development, user experience (UX), and user interface (UI) design depth, we produced the ultimate one-stop-shop for all things athletic gear and community-generated inspiration.

Nike

Enabling the vision of one of the most recognizable and influential athletic wear brands in the world was an opportunity to design the future for consumer-driven eCommerce. We helped Nike further their direct-to-consumer efforts and double down on a consistent and streamlined shopping customer experience through design strategy in mobile app development and product development.

Schutz

Arezzo&Co, one of the largest fashion companies in Latin America, reached out to G & Co. to revitalize the user experience (UX) for Schutz, a footwear brand looking to make a profound statement through its design and shopping experience. Because the ubiquity of eCommerce has permeated every corner of the globe, we sought to create a design identity for Schutz’s digital presence that is universally intuitive and enjoyable for any footwear fanatic to shop with.

Marriott Bonvoy

G & Co. was tapped by Marriott to rejuvenate its digital landscape amidst the pandemic-induced shift in travel behaviors.

Our Impact as a Retail Training Development Agency

We tackle the pressing challenges in retail training development with a consumer-centric, results-driven approach. Our commitment to regular success check-ins ensures that we remain aligned with your business goals. By leveraging our Acumen platform, which gathers insights from over 9,000 U.S. consumers and 60,000 global respondents, we equip you to navigate market trends effectively, enhance customer experiences, and sharpen your competitive edge in a fast-paced retail environment.

Cultivating Collaborative Teams

We believe that strong teams propel success. G & Co. implements targeted training programs designed to foster collaboration through enhanced communication, trust, and teamwork. Our experiential learning and team-building exercises empower employees to work harmoniously, boosting overall productivity and facilitating collective achievements in a competitive retail landscape.

Increased Customer Satisfaction

Customer satisfaction is at the heart of what we do. We prioritize comprehensive training that empowers your employees to deliver exceptional service. By equipping your teams with the skills needed to engage meaningfully with customers and anticipate their needs, we help create memorable experiences that cultivate loyalty and generate positive word-of-mouth, ultimately elevating your brand's reputation.

Improved Employee Retention

Investing in your workforce is key to retaining top talent. We focus on comprehensive development programs that foster career growth and skill enhancement. Our customized training initiatives create an engaging culture that nurtures commitment, leading to higher job satisfaction, lower turnover rates, and a dedicated workforce aligned with your organizational goals.

Adaptability to Market Trends

In a rapidly changing retail landscape, adaptability is crucial. G & Co. empowers you to respond to market trends by harnessing our extensive consumer insights and research capabilities. Our training programs emphasize data-driven decision-making and agile practices, preparing your teams to pivot quickly in response to evolving consumer preferences, ensuring your business stays competitive and relevant.

Empowering Leadership Excellence

Great leadership is vital for organizational success. Our leadership development programs are designed to equip retail managers with the essential skills to inspire their teams and deliver measurable results. By focusing on strategic thinking, effective communication, and sound decision-making, we cultivate strong leaders who can navigate challenges and foster a culture of continuous improvement.

Boosting Sales & Revenue Growth

We’re dedicated to helping you achieve your sales goals. Our targeted sales training programs enhance employee capabilities and effectiveness, equipping your teams with proven selling techniques and customer engagement strategies. This empowerment maximizes conversion rates and contributes to sustainable growth and profitability for your business.

Testimonials

Aaron Bellack

Manager, Marketplace Operations
Saks Fifth Avenue

"G & Co. is a dynamic, resourceful, and engaging team that can dive in, collaborate across teams, and deliver actionable insights. I would recommend them for any company that requires strategic thinking and leadership."

Alexandra Reed

Director, Digital Marketing EMEA
Nike

"Upon reviewing multiple alternatives, our selection fell on G & Co., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

Akio Tanaka

Senior Director, Digital Transformation
Toyota

"G & Co.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

Patricia Miller

Senior Director, Customer Experience
Enterprise Airline

"G & Co. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

$10

Billion

Robust strategy delivered to meet revenue goal by 2027.

102

Million people reached after implementation of user experience design.

Uplift in brand eCommerce redesign impacting customer retention.

162

Increase in online direct-to-consumer conversion.

100

Delivers & consumers benchmarked across the United States for a 3-month survey.

Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

Million

Downloads of the Toyota app for convenient, vehicle management.

Months

Re-design accomplished

478

Increase in campaign reach with new market targeting

Months

Mobile app design accomplished from start to finish

Million

Average monthly insights report downloads

$10

Billion

Robust strategy delivered to meet revenue goal by 2027.

102

Million people reached after implementation of user experience design.

Uplift in brand eCommerce redesign impacting customer retention.

162

Increase in online direct-to-consumer conversion.

100

Delivers & consumers benchmarked across the United States for a 3-month survey.

Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

Million

Downloads of the Toyota app for convenient, vehicle management.

Months

Re-design accomplished

478

Increase in campaign reach with new market targeting

Months

Mobile app design accomplished from start to finish

Million

Average monthly insights report downloads

Our Expertise as a Retail Training Development Agency

G & Co. brings extensive expertise to the retail training development landscape, collaborating with iconic brands like Nike, Saks Fifth Avenue, and Marriott. Our diverse team of over 100 strategists and experience specialists possesses a deep understanding of the unique challenges and opportunities across sectors such as retail, fashion, and luxury. This profound insight allows us to craft effective training programs that deliver measurable results and bolster your competitive advantage.

Global Insights, Custom Solutions

We leverage our global industry expertise to provide customized solutions across various sectors. Our comprehensive understanding of diverse markets, combined with our network of strategists, equips us to tackle the unique challenges within retail training development. This approach ensures you stay competitive and agile in a rapidly evolving landscape.

Innovative Learning Techniques

We believe that learning should be dynamic and engaging. Our innovative learning techniques integrate technology and interactive methodologies to create memorable training experiences that enhance knowledge retention and skill application. This forward-thinking strategy empowers your teams with the competencies needed to thrive in today’s fast-paced retail environment.

Proven Results That Matter

Our track record speaks volumes about our ability to deliver results. G & Co. has consistently driven improvements in performance, employee engagement, and customer satisfaction for industry leaders like Nike and Saks Fifth Avenue. We take pride in being a trusted partner for growth, helping you navigate the complexities of retail training development with confidence.

Building Lasting Partnerships

Strong client partnerships are at the core of our philosophy. We prioritize collaboration and open communication, conducting regular success check-ins to align our training initiatives with your goals. This proactive approach fosters trust and paves the way for enduring success, ensuring we address challenges together and maximize the impact of our programs.

Expert Guides to Success

Our team of expert facilitators and coaches brings a wealth of experience to every training program. By combining industry knowledge with exceptional teaching skills, we guide participants through their learning journeys. This expertise ensures that your employees not only acquire knowledge but also apply it effectively in their roles, enhancing overall performance.

Ongoing Support for Lasting Impact

We’re committed to your success beyond the initial training. G & Co. provides continuous support and evaluation, implementing ongoing assessments and feedback mechanisms to track progress and adapt as needed. This commitment to improvement allows you to achieve sustainable results and remain responsive to changing business needs.

Real Estate & Accommodation

In the real estate sector, G & Co. delivers custom training that enhances customer experiences across apartments, condos, and properties. Our programs emphasize exceptional service, ensuring your employees excel in meeting the diverse needs of clients in this competitive market.

Automotive & Transportation

Our specialized training for the automotive and transportation sectors focuses on providing top-notch service in autos and aviation. We equip your teams with the skills necessary to enhance customer satisfaction and loyalty in these dynamic fields.

Fashion & Apparel

From haute couture to jewelry, G & Co. offers comprehensive training programs designed for the fashion and apparel industries. Our focus on design and customer engagement empowers your employees to create unforgettable shopping experiences that resonate with discerning clients.

Beauty & Personal Care

In the beauty and personal care sectors, we provide training that emphasizes product knowledge and application techniques. Our customized programs ensure your staff can deliver personalized service, enhancing customer satisfaction and loyalty.

Food & Beverage

G & Co. enhances training for the food and beverage industry by addressing a wide range of experiences, from casual dining to fine wines. Our programs equip employees with the knowledge and skills to deliver memorable service, ensuring customer satisfaction and fostering loyalty across diverse dining environments.

Travel & Hospitality

In travel and hospitality, we create custom training programs for various settings, including hotels, resorts, restaurants, and tourism services. Our initiatives prioritize delivering exceptional guest experiences, equipping teams with the skills needed to exceed expectations and adapt to the dynamic demands of the travel and hospitality industry.

Home Goods & Interior Design

We provide personalized training for the home goods and interior design industries, covering areas such as furniture, decor, and design principles. Our expert-led programs equip employees to deliver engaging customer experiences, offering personalized service and professional guidance to meet diverse client needs.

Health & Wellness

In the health and wellness sector, we offer specialized training for brands across the industry. Our programs emphasize customer engagement and service excellence, equipping employees to create relaxing and rejuvenating experiences that keep clients returning.

Consumer Goods

G & Co. enhances retail training for consumer goods companies by focusing on effective sales techniques and customer engagement strategies. Our training empowers employees to understand market dynamics, enhancing sales and improving customer loyalty.

Leisure & Experiences

We provide training programs for leisure activities and sports, emphasizing the creation of engaging experiences for clients. Our designed training equips employees with the skills to facilitate memorable interactions, boosting customer satisfaction and loyalty.

Financial & Clientele

In the financial sector, we deliver training programs designed to enhance client engagement, build strong relationships, and improve service delivery. Our expertise ensures teams can navigate the complexities of financial services, providing solutions that meet diverse client needs while cultivating trust, satisfaction, and loyalty.

FAQs

What are the benefits of hiring a retail training development agency?

A retail training development agency like G & Co. brings a wealth of specialized expertise that can significantly enhance your organization's performance.

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By leveraging targeted training programs, G & Co. helps improve employee skills, enhance customer interactions, and boost overall productivity.

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Our agency focuses on measurable outcomes, ensuring that training aligns with your business objectives and drives growth.

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G & Co. utilizes data-driven insights to create customized learning experiences that foster both individual and team development, ultimately leading to improved operational efficiency and better customer satisfaction.

How can a retail training agency improve employee performance?

A retail training development agency like G & Co. improves employee performance through a multi-faceted approach that combines targeted training programs with ongoing support and evaluation.

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We implement behavior-based training techniques that are designed to meet the specific needs of your workforce, ensuring that employees acquire the skills necessary for success.

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Our training programs focus on real-world applications, enabling staff to engage with the material meaningfully.

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G & Co. emphasizes continuous learning through employee coaching and feedback, allowing your team to adapt and grow in alignment with evolving business goals.

What services do retail training development agencies typically offer?

Retail training development agencies like G & Co. offer a comprehensive range of services designed to address various aspects of employee training and development.

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These services include customized training programs, employee onboarding, skills development, and leadership development, all designed to fit your unique business needs.

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In addition, G & Co. provides experiential training, virtual learning solutions, and customer engagement training to enhance the overall customer experience.

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Our focus on brand alignment and consistency ensures that all training initiatives support your organization's core values and objectives.

How do retail training programs impact customer satisfaction?

Retail training programs implemented by G & Co. have a direct and positive impact on customer satisfaction by equipping employees with the necessary skills and knowledge to provide exceptional service.

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Through targeted training in areas such as customer service excellence and emotional engagement techniques, we enable staff to deliver personalized experiences that resonate with customers.

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G & Co. also focuses on creating a cohesive brand experience, ensuring that all employees represent your brand values effectively.

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As a result, improved customer interactions lead to higher satisfaction levels, increased loyalty, and ultimately greater business success.

What metrics can be used to measure the success of retail training initiatives?

G & Co. utilizes a variety of metrics to measure the success of retail training initiatives effectively.

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Key performance indicators (KPIs) include employee performance assessments, customer satisfaction scores, and sales figures that reflect the impact of training on operational outcomes.

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We also monitor employee engagement levels through surveys and feedback mechanisms, allowing us to continuously refine training programs based on real-time data.

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By employing a data-driven approach, G & Co. ensures that training initiatives are aligned with business goals and deliver measurable results.

How can a retail training agency help with employee retention?

A retail training development agency like G & Co. plays a critical role in improving employee retention by fostering a positive workplace culture and providing opportunities for growth.

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Our training programs emphasize career development and skills enhancement, which contribute to higher job satisfaction and engagement.

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By investing in employee coaching and personalized training modules, G & Co. helps team members feel valued and supported in their professional journeys.

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We implement staff retention strategies that focus on recognition, development, and a clear path for advancement, ultimately leading to a more committed workforce.

What makes a retail training agency stand out from competitors?

What sets G & Co. apart from other retail training development agencies is our commitment to delivering custom solutions that lead to measurable business outcomes.

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We leverage deep industry expertise and a proven success track record to provide unparalleled insights and strategies customized to your specific needs.

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G & Co. prioritizes client partnerships, ensuring alignment with your business objectives through regular check-ins and adjustments based on feedback.

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Our innovative training techniques and emphasis on real-world applications further enhance our ability to produce results that exceed client expectations.

How do retail training programs support brand consistency?

Retail training programs developed by G & Co. are designed to reinforce brand consistency across all employee touchpoints.

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We focus on brand alignment through customized training that communicates your organization's core values and standards effectively.

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By ensuring that all employees are well-versed in brand messaging and service protocols, G & Co. helps create a unified customer experience that resonates with consumers.

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Our training programs include storytelling techniques that enable staff to convey your brand’s narrative authentically, strengthening customer relationships and loyalty.

What are the key factors to consider when selecting a retail training agency?

When selecting a retail training agency, several key factors must be considered to ensure a successful partnership.

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Evaluate the agency’s approach to customization. The ability to tailor training programs to meet the unique needs of your organization is critical for maximizing impact. Look for agencies that employ data-driven methodologies and conduct thorough needs assessments before implementing training solutions.

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Consider the agency’s commitment to measurable outcomes. G & Co. utilizes a framework that emphasizes regular success check-ins and performance metrics, ensuring that training initiatives align with core business objectives and contribute to sustainable growth.

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Finally, examine the agency's support infrastructure, including ongoing evaluation and feedback mechanisms that foster continuous improvement and adaptability in a dynamic retail landscape.

How do retail training agencies tailor programs to specific business needs?

Retail training agencies like G & Co. tailor their programs to specific business needs through a comprehensive, consultative approach that begins with a thorough assessment of your organization's objectives, challenges, and target outcomes. This involves engaging key stakeholders to understand the nuances of your operations, customer demographics, and competitive landscape.

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By leveraging this insight, G & Co. designs customized training modules that support your strategic goals and reflect the specific skills and knowledge required by your workforce. We utilize innovative learning techniques, such as immersive and experiential training, to create engaging learning experiences that resonate with employees and facilitate deeper knowledge retention.

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G & Co. also employs a continuous feedback loop, allowing for real-time adjustments to the training content based on employee performance and evolving business needs. This level of customization ensures that every training initiative is relevant and impactful, leading to enhanced performance and measurable results.

Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.

Adrian Garnica

President

As the President of G & Co., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Nike, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.

Kevin Sonof

VP, Strategy

Kevin serves G & Co. as VP of Strategy, bringing an accomplished strategist perspective for driving growth, delivering high-quality consulting projects, and cultivating client relationships. With expertise in market research, cross-functional collaboration, and staying abreast of industry trends, Kevin has successfully worked with renowned brands such as AT&T, Verizon, Google, Facebook, and Coca-Cola.

Jimena Robles

Head of Marketing & Experience

As the Head of Marketing & Experience at G & Co. Jimena employs her skill of spearheading enterprise creative strategies and roadmaps. She previously oversaw client engagements at Edelman and Essence.

Juan Manuel Gonzalez

Chief Executive Officer

As the CEO of G & Co., Juan is a visionary leader driving the company's strategic direction and growth. With expertise in executive leadership, business development, and relationship management, Juan has successfully developed and executed business plans, expanded the firm's market presence, and worked with renowned brands such as Saks Fifth Avenue, Levi’s, and Coca-Cola while taking the company to a worldwide presence and expanding to more than fifty employees. He has been recognized by the CFDA, ANA, Wall Street Journal, and Inc.

Estella Mahone

Chief Financial Officer

Estella is a seasoned financial leader responsible for developing strategies, ensuring compliance, and optimizing financial stability. With expertise in financial planning, analysis, and risk management, Estella collaborates cross-functionally to drive strategic decision-making and enabling client missions.

Francisco Chung

VP, Digital

Francisco is a dynamic leader driving business growth through digital innovation. With a proven track record of developing and executing digital strategies, Francisco leads teams, identifies opportunities, and delivers tailored solutions for clients. With a rich background working with brands like Apple, Sony, and General Electric, he brings extensive expertise in driving growth, optimizing operations, and fostering strong collaboration with clients. His achievements have been recognized during his tenure as Creative Technical Director at Isobar, frog, and Material.

Jeff MacBride

VP, Project Management

Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.

Shaelyn Ventrano

Senior Project Coordinator

As our Senior Project Coordinator, Shaelyn's expertise lies in coordinating project activities and ensuring seamless execution. With a background as a Cryptologic Linguist and Division Lead in the US Navy, Shaelyn brings exceptional organizational and communication skills to the team to help monitor project progress, facilitate collaboration, and maintain meticulous documentation. Clients value Shaelyn's proactive approach, timely updates, and attentive service. Her dedication to process improvement and sharing best practices showcases her commitment to excellence in project management.

Jacob Wright

VP, Growth

Jacob helps G & Co. in his capacity to drive market expansion and revenue growth through strategic initiatives. With a strong business development track record in working with renowned brands like Nespresso, MGM Resorts, Microsoft, Johnson & Johnson, and Unilever, Jacob develops comprehensive growth plans, leveraging industry best practices, analyzing key performance indicators to identifiy areas for improvement and fosters a culture of collaboration and achievement. Prior experience at leading agencies includes roles as an Account Manager, Strategist, and Director of Strategy.

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