Telecommunications Agency & Consulting Firm

The telecom industry is evolving. We help brands evolve with it. Our team blends strategy, design, and technology to build solutions that don’t just keep up with the industry—they set the pace. With a deep understanding of telecom’s unique challenges, we help brands future-proof their business and create lasting impact. Let’s shape the future of telecom together.

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Telecommunications Agency & Consulting Firm Services

The telecom industry is shifting fast—connectivity is no longer just a service; it’s an experience. G & Co. helps telecom brands stay ahead by turning data into strategy, insights into action, and digital transformation into a competitive edge. From redefining customer engagement to optimizing operations with AI and analytics, we craft strategies that don’t just adapt to change—they fuel it. Our expertise spans digital innovation, brand positioning, marketing performance, and IT strategy, ensuring telecom leaders are ready for what’s next.

Digital Strategy

Where should your business go next? We help telecom brands answer that question with data-driven roadmaps that align innovation with business objectives. Whether it’s unlocking new revenue streams or enhancing agility in a shifting market, we turn strategy into execution.

Market Intelligence & Competitive Positioning

Staying ahead means understanding where the industry is headed. We provide deep insights into market trends, consumer behavior, and competitor strategies, empowering telecom brands to anticipate changes, optimize positioning, and make data-backed decisions that shape competitive advantage and long-term success.

Brand Development & Differentiation

A strong brand isn’t only visible—it’s trusted. We craft distinctive brand architectures, messaging frameworks, and market positions that build loyalty and set telecom brands apart. Through compelling storytelling and strategic differentiation, we create lasting impressions that foster customer trust and sustained engagement.

Marketing & Performance Strategy

Visibility alone isn’t enough—impact is what counts. We design omnichannel marketing strategies backed by AI insights, content marketing, and performance analytics to maximize engagement. By optimizing campaigns across digital channels, we help telecom brands achieve measurable growth and stronger connections with their audiences.

Customer Insights & Personalization

Customers expect telecom brands to understand their needs. We use AI-driven personalization, predictive analytics, and customer journey mapping to create streamlined, hyper-targeted experiences. By delivering relevant interactions at every touchpoint, we promote higher retention, increased customer satisfaction, and greater lifetime value.

Experience Optimization & Engagement

Every interaction shapes customer perception. We refine digital and omnichannel experiences through journey mapping, engagement automation, and real-time orchestration. By reducing friction and enhancing personalization, we ensure telecom brands provide intuitive experiences that increase satisfaction, loyalty, and long-term customer relationships.

Analytics & Data-Driven Growth

Better insights lead to better decisions. We implement advanced analytics solutions to track performance, predict churn, optimize SEO, and refine marketing strategies. By turning data into actionable intelligence, we help telecom brands facilitate continuous improvement and sustained business growth.

Technology & IT Strategy

Telecom success depends on scalable, secure, and efficient technology. We help brands integrate AI, machine learning, and enterprise-level IT solutions to streamline operations, enhance digital capabilities, and build future-ready infrastructures that support long-term success in a rapidly changing digital landscape.

Testimonials

Aaron Bellack

Manager, Marketplace Operations
Saks Fifth Avenue

"G & Co. is a dynamic, resourceful, and engaging team that can dive in, collaborate across teams, and deliver actionable insights. I would recommend them for any company that requires strategic thinking and leadership."

Alexandra Reed

Director, Digital Marketing EMEA
Nike

"Upon reviewing multiple alternatives, our selection fell on G & Co., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

Akio Tanaka

Senior Director, Digital Transformation
Toyota

"G & Co.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

Patricia Miller

Senior Director, Customer Experience
Enterprise Airline

"G & Co. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

$10

Billion

Robust strategy delivered to meet revenue goal by 2027.

102

Million people reached after implementation of user experience design.

162

Increase in online direct-to-consumer conversion.

100

Delivers & consumers benchmarked across the United States for a 3-month survey.

Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

Million

Downloads of the Toyota app for convenient, vehicle management.

Months

Re-design accomplished

478

Increase in campaign reach with new market targeting

Months

Mobile app design accomplished from start to finish

Million

Average monthly insights report downloads

$10

Billion

Robust strategy delivered to meet revenue goal by 2027.

102

Million people reached after implementation of user experience design.

162

Increase in online direct-to-consumer conversion.

100

Delivers & consumers benchmarked across the United States for a 3-month survey.

Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

Million

Downloads of the Toyota app for convenient, vehicle management.

Months

Re-design accomplished

478

Increase in campaign reach with new market targeting

Months

Mobile app design accomplished from start to finish

Million

Average monthly insights report downloads

Our Impact as an Telecommunications Agency & Consulting Firm

The telecom industry is in a state of rapid evolution—5G, AI, and shifting consumer expectations are redefining what it means to stay connected. We help telecom leaders not just adapt to change, but lead it. With Acumen, our proprietary research platform, we deliver deep consumer insights, market intelligence, and brand health analytics that turn uncertainty into opportunity. Our expertise spans digital transformation, customer engagement, and operational optimization—helping telecom brands strengthen their competitive edge, unlock new revenue streams, and build the future of connectivity.

Turning Data into Competitive Advantage

In a rapidly shifting market, intuition isn’t enough. We empower telecom brands with real-time analytics and predictive insights that inform smarter business decisions. With Acumen, we decode market trends, consumer behaviors, and performance metrics—turning data into strategy and strategy into measurable growth.

AI & Automation: Smarter Networks, Better Experiences

Better operations mean better experiences. We help telecom companies integrate AI-driven automation to optimize network management, streamline operations, and deliver hyper-personalized customer interactions—reducing costs while increasing agility.

Building Customer Loyalty

Customer expectations are higher than ever. We use AI-powered personalization and predictive modeling to help telecom brands optimize customer journeys, reduce churn, and create stronger brand affinity—turning satisfied users into lifelong advocates.

Unlocking the Potential of 5G

Beyond speed, 5G is about possibility. We help telecom brands capitalize on next-generation technologies with market entry, deployment, and monetization strategies that fuel innovation, enhance connectivity, and unlock new revenue streams.

Optimized Network Performance

Reliable, scalable networks are the foundation of modern telecom. We leverage advanced analytics, AI automation, and strategic investment planning to ensure infrastructure is resilient, cost-efficient, and future-ready—so telecom brands can meet evolving connectivity demands with confidence.

Outpacing the Competition

In a saturated market, differentiation is everything. We deliver data-backed competitive benchmarking that helps telecom brands refine positioning, assess industry best practices, and identify untapped opportunities—ensuring they stay ahead of disruption and achieve sustainable growth.

Work

Lululemon

We collaborated with Lululemon to create an intuitive, user-friendly app that embodies its active and mindful aesthetic. By integrating UX/UI expertise with product development, we built the ultimate hub for athletic gear and community-driven inspiration.

Nike

We helped Nike advance its direct-to-consumer strategy by enhancing eCommerce design across mobile and product development. Our work streamlined the shopping experience, reinforcing consistency and ease for consumers.

Hims & Hers

Helping reshape how people access personal health solutions, we worked with Hims & Hers to enhance their digital experience, streamlining the journey from consultation to prescription.

Marriott Bonvoy

We unified Marriott Bonvoy’s digital ecosystem across 30+ brands, enhancing discoverability and booking flows. Our component-based design system and personalized content drove engagement, loyalty, and direct bookings.

Our Expertise as an Telecommunications Agency & Consulting Firm

Beyond connectivity, telecom is the foundation of how the world interacts, works, and moves forward. G & Co. helps brands navigate industry shifts, enhance customer experiences, and achieve measurable growth in an ever-changing landscape. With a team of 100+ strategists, analysts, and experience specialists, we bring deep industry expertise and a future-focused approach to every engagement. Our mission? To turn complexity into clarity, ensuring telecom brands stay ahead with digital strategies that create real impact.

Customer-Centric by Design

Success in telecom starts with understanding the customer. We help brands shift to a customer-first approach through AI-powered personalization, journey mapping, and data-driven insights—creating intuitive experiences that reduce churn, strengthen loyalty, and build long-term relationships.

Frictionless Omnichannel Experiences

From digital platforms to in-store interactions, consistency is key. We design and implement unified omnichannel strategies that integrate AI, automation, and real-time engagement—ensuring every touchpoint feels connected, effortless, and designed for conversion.

Intelligence That Drives Action

Gut instinct isn’t enough. We bring cutting-edge analytics and competitive benchmarking to help telecom brands make smarter, data-backed decisions. Using proprietary research and performance tracking, we provide insights into market trends, customer behavior, and digital performance—ensuring brands don’t just react to change, but anticipate it.

Agile Go-to-Market Strategies

In a fast-moving industry, speed is everything. We empower telecom brands with agile, data-backed go-to-market strategies that accelerate product launches, optimize pricing models, and create scalable, sustainable growth.

Brand Positioning That Stands Apart

Telecom brands don’t just compete on service—they compete on perception. We help clients refine their messaging, identity, and positioning through consumer research, competitive analysis, and brand architecture—crafting narratives that resonate, build trust, and differentiate in crowded markets.

Revenue Growth & Monetization

Growth goes beyond reach; it’s about seizing every opportunity. We help telecom brands unlock new revenue streams through AI-powered customer segmentation, strategic pricing models, and digital-first initiatives—maximizing profitability and increasing customer lifetime value.

Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.

Adrian Garnica

President

As the President of G & Co., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Nike, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.

Kevin Sonof

VP, Strategy

Kevin serves G & Co. as VP of Strategy, bringing an accomplished strategist perspective for driving growth, delivering high-quality consulting projects, and cultivating client relationships. With expertise in market research, cross-functional collaboration, and staying abreast of industry trends, Kevin has successfully worked with renowned brands such as AT&T, Verizon, Google, Facebook, and Coca-Cola.

Jimena Robles

Head of Marketing & Experience

As the Head of Marketing & Experience at G & Co. Jimena employs her skill of spearheading enterprise creative strategies and roadmaps. She previously oversaw client engagements at Edelman and Essence.

Juan Manuel Gonzalez

Chief Executive Officer

As the CEO of G & Co., Juan is a visionary leader driving the company's strategic direction and growth. With expertise in executive leadership, business development, and relationship management, Juan has successfully developed and executed business plans, expanded the firm's market presence, and worked with renowned brands such as Saks Fifth Avenue, Levi’s, and Coca-Cola while taking the company to a worldwide presence and expanding to more than fifty employees. He has been recognized by the CFDA, ANA, Wall Street Journal, and Inc.

Estella Mahone

Chief Financial Officer

Estella is a seasoned financial leader responsible for developing strategies, ensuring compliance, and optimizing financial stability. With expertise in financial planning, analysis, and risk management, Estella collaborates cross-functionally to drive strategic decision-making and enabling client missions.

Francisco Chung

VP, Digital

Francisco is a dynamic leader driving business growth through digital innovation. With a proven track record of developing and executing digital strategies, Francisco leads teams, identifies opportunities, and delivers tailored solutions for clients. With a rich background working with brands like Apple, Sony, and General Electric, he brings extensive expertise in driving growth, optimizing operations, and fostering strong collaboration with clients. His achievements have been recognized during his tenure as Creative Technical Director at Isobar, frog, and Material.

Jeff MacBride

VP, Project Management

Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.

Shaelyn Ventrano

Senior Project Coordinator

As our Senior Project Coordinator, Shaelyn's expertise lies in coordinating project activities and ensuring seamless execution. With a background as a Cryptologic Linguist and Division Lead in the US Navy, Shaelyn brings exceptional organizational and communication skills to the team to help monitor project progress, facilitate collaboration, and maintain meticulous documentation. Clients value Shaelyn's proactive approach, timely updates, and attentive service. Her dedication to process improvement and sharing best practices showcases her commitment to excellence in project management.

Jacob Wright

VP, Growth

Jacob helps G & Co. in his capacity to drive market expansion and revenue growth through strategic initiatives. With a strong business development track record in working with renowned brands like Nespresso, MGM Resorts, Microsoft, Johnson & Johnson, and Unilever, Jacob develops comprehensive growth plans, leveraging industry best practices, analyzing key performance indicators to identifiy areas for improvement and fosters a culture of collaboration and achievement. Prior experience at leading agencies includes roles as an Account Manager, Strategist, and Director of Strategy.

FAQs

What does a telecommunications digital & strategy agency do?

A telecommunications digital & strategy agency helps telecom companies navigate industry disruption, optimize digital experiences, and fuel growth through data-driven strategies. We work with telecom providers, broadband companies, and mobile network operators to refine their digital business models, improve customer engagement, and implement transformative technologies such as AI, automation, and 5G.

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Our expertise spans market analysis, brand positioning, customer experience design, and technology roadmaps, ensuring companies stay competitive. By leveraging advanced analytics and benchmarking, we help businesses optimize network infrastructure, enhance omnichannel experiences, and unlock new revenue streams. With the telecommunications sector evolving rapidly due to shifts in consumer behavior and emerging technologies, a strategic partner like G & Co. ensures that enterprises can navigate complexity, accelerate digital transformation, and maximize profitability.

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How can a telecommunications digital & strategy agency help improve my company’s growth?

A telecommunications digital & strategy agency enhances growth by aligning digital transformation with business objectives, optimizing customer experiences, and implementing data-driven strategies. G & Co. helps telecom enterprises identify high-impact growth opportunities through competitive analysis, audience insights, and market segmentation.

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We design scalable digital strategies that leverage AI-powered personalization, churn prediction models, and omnichannel engagement to increase customer acquisition and retention. Our team also develops monetization strategies for 5G, IoT, and emerging telecom technologies, ensuring businesses capitalize on new revenue streams. Additionally, we integrate advanced analytics and performance tracking to provide continuous optimization, ensuring sustainable long-term growth.

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With a focus on measurable outcomes, G & Co. delivers strategic roadmaps that enhance operational efficiency, improve digital marketing performance, and position telecom companies as industry leaders in an increasingly competitive marketplace.

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What are the benefits of hiring a telecommunications digital & strategy consulting firm?

Hiring a telecommunications digital & strategy consulting firm offers telecom enterprises access to specialized expertise, industry best practices, and strategic guidance to navigate market disruption. G & Co. helps companies leverage digital transformation to streamline operations, enhance customer experiences, and unlock new revenue opportunities.

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One of the biggest benefits is data-driven decision-making. We utilize advanced analytics, customer insights, and AI-powered recommendations to optimize digital engagement and improve business performance. Our team also helps telecom brands implement agile go-to-market strategies that boost market share growth.

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Additionally, we provide an objective perspective, ensuring businesses stay ahead of industry trends and capitalize on emerging opportunities such as 5G expansion, IoT integration, and cloud-based services. With a strong track record of success, G & Co. partners with telecom enterprises to create measurable impact, delivering strategies that lead to sustainable profitability and competitive advantage.

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How do telecommunications digital & strategy agencies generate revenue and profitability?

Telecommunications digital & strategy agencies generate revenue and profitability by optimizing digital experiences, leveraging data insights, and implementing customer-centric monetization strategies. G & Co. works with telecom carriers, broadband providers, and mobile network operators to identify high-value opportunities and streamline revenue models.

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We develop AI-driven customer engagement strategies to increase retention and lifetime value, while also refining pricing models to maximize profitability. Our analytics-driven approach helps telecom brands understand consumer behavior, predict churn, and personalize offerings to improve conversion rates.

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Additionally, we support telecom enterprises in unlocking new revenue streams through innovative business models such as digital subscriptions, enterprise IT solutions, and smart connectivity services. By aligning technology investments with business objectives, we ensure telecom brands enhance operational efficiency, reduce costs, and improve market positioning—ultimately leading to sustainable and scalable profitability.

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What industries do telecommunications digital & strategy firms typically serve?

Telecommunications digital & strategy firms primarily serve industries that rely on digital connectivity, customer engagement, and network infrastructure. G & Co. partners with telecom carriers, broadband service firms, mobile network operators, and satellite communications providers to optimize their digital strategies.

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Beyond the core telecom industry, we also assist global telecom conglomerates in expanding their digital presence across retail, finance, healthcare, and smart cities. Our expertise extends to supporting internet providers, ISP (Internet Service Providers), and digital connectivity providers in enhancing their customer experience and business performance.

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With digital transformation reshaping industries, telecom enterprises must adapt quickly to evolving customer expectations, regulatory shifts, and competitive pressures. By partnering with a consulting firm like G & Co., businesses gain access to industry-specific insights, innovative digital strategies, and scalable growth solutions tailored to their sector.

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How do consulting firms help telecom brands stay competitive in a rapidly changing market?

Consulting firms help telecom brands stay competitive by providing strategic guidance, market intelligence, and innovative digital solutions. G & Co. leverages advanced analytics, competitive benchmarking, and AI-driven personalization to ensure telecom companies differentiate themselves in an evolving industry landscape.

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We assist in optimizing network infrastructure, streamlining customer engagement through omnichannel strategies, and implementing automation to improve operational efficiency. Our expertise in digital transformation enables telecom brands to adopt emerging technologies such as 5G, IoT, and cloud-based services to enhance service offerings and maintain a competitive edge.

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Additionally, we provide insights into market trends, consumer behavior, and regulatory developments, allowing telecom enterprises to make informed business decisions. By continuously evaluating performance and adjusting strategies, we ensure that our clients maintain leadership positions in their markets while propelling innovation and sustainable growth.

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What should I look for in a telecommunications digital & strategy consulting partner?

When selecting a telecommunications digital & strategy consulting partner, businesses should look for industry expertise, a data-driven approach, and a proven track record of delivering measurable results. G & Co. combines deep telecommunications knowledge with cutting-edge digital strategy to help companies foster growth and innovation.

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A strong consulting partner should offer tailored solutions that support your business objectives, leveraging AI, analytics, and automation to optimize performance. Experience in competitive analysis, customer insights, and digital transformation is critical to ensuring strategic recommendations are both actionable and scalable.

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Additionally, businesses should seek a consulting firm with global market expertise and an understanding of emerging industry trends, such as 5G monetization, IoT expansion, and AI-driven CX improvements. We provide telecom enterprises with a holistic strategy that enhances operational efficiency, improves customer engagement, and accelerates business success in an increasingly digital world.

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How can a telecommunications digital & strategy agency help with digital transformation?

A telecommunications digital & strategy agency enables telecom companies to modernize their business models, enhance customer experiences, and adopt emerging technologies. G & Co. guides enterprises through end-to-end digital transformation, aligning technology investments with business objectives to achieve measurable growth.

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We implement AI-driven personalization, automation, and cloud-based solutions to improve service delivery and operational efficiency. Our expertise in data analytics, customer insights, and omnichannel engagement ensures telecom brands stay ahead of evolving consumer expectations. Additionally, we help companies integrate 5G, IoT, and next-generation connectivity solutions, enabling them to unlock new revenue streams and enhance scalability.

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By leveraging a structured digital roadmap, we ensure that transformation efforts are strategic, cost-effective, and designed for long-term success, helping telecom brands remain competitive in a rapidly changing landscape.

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How do agencies help telecom companies enhance customer experience and reduce churn?

A telecommunications digital & strategy agency helps telecom companies enhance customer experience and reduce churn by leveraging data-driven insights, predictive modeling, and AI-powered personalization. G & Co. designs customer-centric strategies that improve engagement, satisfaction, and long-term retention.

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We use advanced analytics to identify pain points in the customer journey, enabling telecom brands to proactively address service issues, optimize digital touchpoints, and improve responsiveness. Our AI-driven churn prediction models analyze behavioral patterns, allowing companies to implement targeted retention initiatives before customers leave.

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Additionally, we develop omnichannel engagement strategies that create unified interactions across digital platforms, mobile apps, and customer support channels. By integrating automation, chatbots, and self-service capabilities, telecom companies can enhance convenience, reduce friction, and build stronger customer relationships, ultimately strengthening higher loyalty and lifetime value.

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What role does AI and automation play in telecom digital strategies?

AI and automation are critical enablers of telecom digital strategies, helping companies improve efficiency, customer engagement, and revenue growth. G & Co. leverages AI-driven recommendations, predictive analytics, and automation to streamline operations and enhance digital experiences. AI-powered personalization enables telecom brands to deliver tailored offers, optimize pricing strategies, and provide proactive customer support. Machine learning models help predict customer churn, enabling targeted interventions to improve retention.

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Meanwhile, automation improves service delivery by reducing manual processes in billing, network maintenance, and customer service. Additionally, AI-driven CX solutions, such as chatbots and virtual assistants, enhance customer interactions while reducing operational costs. By integrating AI and automation into digital strategies, G & Co. ensures telecom enterprises remain agile, competitive, and well-positioned to capitalize on emerging opportunities in 5G, IoT, and connected services.

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Insights

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Juan Manuel Gonzalez, CEO of G & Co. was interviewed for a Business of Fashion piece about the upcoming 2024 elections and what brands can do to navigate a divided consumer landscape.

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[VIDEO] The State of Digital Experience in Retail 2024

Juan Manuel Gonzalez, CEO of G & Co. sits with Monica Provenza, Director of Omnichannel & Experiences at Psycho Bunny, to discuss the retail landscape and what retailers and brands need to keep in mind for 2024.

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The New Consumer Landscape and Work-From-Home Impact | The Retail & Consumer Index

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