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Insurance Agency & Consulting Firm

We’re a team of strategists, designers, and technologists working alongside top insurers to modernize operations, enhance insurance customer experience, and accelerate growth. From digital transformation to AI-driven personalization, we help insurance companies turn complex challenges into competitive advantages. Whether you’re looking to streamline claims processing, optimize distribution channels, or rethink your brand positioning, we bring deep industry expertise and insurance insights to every project. Let’s build the future of insurance—together.

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Insurance Agency & Consulting Firm Services

The insurance industry is evolving, and staying ahead means embracing digital-first strategies that enhance customer experience in insurance, streamline operations, and unlock new revenue opportunities. G & Co. helps insurers navigate disruption with a balance of strategy, technology, and customer insight—ensuring they’re not just adapting but leading the way. We work with top insurers to modernize legacy systems, integrate AI-driven automation, and create cohesive digital experiences for policyholders. Our team delivers tailored solutions that increase agility, improve efficiency, and strengthen competitive positioning in an increasingly digital marketplace. From rethinking digital strategy to implementing cutting-edge insurtech solutions, we help insurers build the future of their business.

Digital Transformation

We help insurers reimagine their operations by integrating digital capabilities that improve efficiency, enhance agility, and refine policyholder experiences. Whether modernizing legacy systems or implementing AI-driven automation, we build transformation strategies that support long-term growth and align with your broader insurance strategy.

Business Strategy

A changing market requires a clear roadmap. We work with insurers to develop forward-thinking business strategies that navigate disruption, optimize operations, and unlock new revenue streams—ensuring sustained success in an increasingly competitive industry.

Customer Insights

Understanding policyholder behavior is critical to delivering better experiences. We leverage advanced analytics to decode preferences, pain points, and engagement trends, enabling insurers to personalize interactions and build lasting customer relationships. These insights are foundational to improving insurance customer experience across all touchpoints.

AI & Automation

From claims processing to customer support, AI is reshaping the insurance landscape. We help insurers implement intelligent automation, predictive analytics, and AI-driven insurance customer experiences to streamline operations and promote efficiency.

Brand Strategy

Trust and differentiation are everything in insurance. We craft compelling brand strategies that position insurers for success, ensuring their messaging, perception, and engagement resonate with policyholders and stand out in a crowded market.

Marketing Strategy

Maximizing reach and retention requires a data-driven approach. We design omnichannel marketing strategies that optimize acquisition, engagement, and policyholder lifetime value. We build a foundation for effective insurance agency marketing strategy, leveraging personalized content, SEO, and digital advertising.

Insurance Tech & Insurtech

Technology is redefining the industry. We help insurers adopt the right insurtech solutions, integrate digital platforms, and stay ahead of emerging trends—ensuring tech-enabled insurance customer experiences that facilitate efficiency and growth.

Digital Strategy

A strong digital presence is essential for insurers looking to scale. We develop digital roadmaps, optimize online channels, and implement SEO strategies to ensure insurers maximize their digital investments and maintain a competitive edge - guided by targeted insurance strategy.

Testimonials

Aaron Bellack
Manager, Marketplace Operations
Saks Fifth Avenue

"G & Co. is a dynamic, resourceful, and engaging team that can dive in, collaborate across teams, and deliver actionable insights. I would recommend them for any company that requires strategic thinking and leadership."

Alexandra Reed
Director, Digital Marketing EMEA
Nike

"Upon reviewing multiple alternatives, our selection fell on G & Co., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

Akio Tanaka
Senior Director, Digital Transformation
Toyota

"G & Co.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

Patricia Miller
Senior Director, Customer Experience
Enterprise Airline

"G & Co. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

$10
Billion

Robust strategy delivered to meet revenue goal by 2027.

102
+

Million people reached after implementation of user experience design.

162
%

Increase in online direct-to-consumer conversion.

100
+

Delivers & consumers benchmarked across the United States for a 3-month survey.

2
Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

1
Million

Downloads of the Toyota app for convenient, vehicle management.

3
Months

Re-design accomplished

478
%

Increase in campaign reach with new market targeting

2
Months

Mobile app design accomplished from start to finish

23
Million

Average monthly insights report downloads

$10
Billion

Robust strategy delivered to meet revenue goal by 2027.

102
+

Million people reached after implementation of user experience design.

162
%

Increase in online direct-to-consumer conversion.

100
+

Delivers & consumers benchmarked across the United States for a 3-month survey.

2
Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

1
Million

Downloads of the Toyota app for convenient, vehicle management.

3
Months

Re-design accomplished

478
%

Increase in campaign reach with new market targeting

2
Months

Mobile app design accomplished from start to finish

23
Million

Average monthly insights report downloads

Our Impact as an Insurance Agency & Consulting Firm

The insurance industry is at a turning point. Shifting customer expectations, digital disruption, and rising operational demands require insurers to rethink how they engage policyholders, process claims, and manage risk. G & Co. helps insurers transform with data-driven strategies and technology-powered solutions that don’t just solve today’s challenges—they prepare for what’s next. Our work is grounded in real impact. We combine deep market intelligence, advanced analytics, and proprietary insurance insights from our Acumen benchmarking platform to help insurers enhance customer experience, optimize operations, and maintain a competitive edge in a rapidly evolving landscape.

Making Smarter Decisions with Data

Great strategy starts with great insights. We equip insurers with advanced analytics and real-time market intelligence to optimize pricing, refine risk assessment, and personalize policyholder experiences. Our data-driven approach drives measurable improvements in insurance strategy, ensuring that every decision translates into operational efficiency and stronger customer relationships.

Unlocking AI & Automation at Scale

AI is changing the way insurers work—from underwriting to claims processing to customer engagement. We help insurers integrate machine learning and automation into their workflows, reducing manual inefficiencies, improving accuracy, and enabling hyper-personalized experiences that improve insurance customer experience.

Policyholder Self-Service & Digital Engagement

Customers expect effortless, on-demand access to their policies, claims, and support. We design digital self-service experiences that empower policyholders with intuitive tools, AI-driven chat support, and automation that reduces friction, improves satisfaction, and strengthens customer experience in insurance.

Building Omnichannel Distribution Strategies

Customers interact with insurers across multiple touchpoints, from digital platforms to agent-led experiences. We help insurers build an omnichannel distribution strategy that integrates traditional and digital channels, ensuring consistent engagement, higher conversion rates, and supporting insurance agency growth strategies. 

Transforming Claims & Underwriting

We help insurers rethink claims and underwriting with AI-powered automation, predictive analytics, and digital-first workflows. By streamlining risk assessment and claims processing, insurers can improve efficiency, reduce costs, and drive better outcomes across the insurance customer experience.

Insurtech & Emerging Technology Adoption

The next wave of insurance innovation is already here. We guide insurers in adopting cutting-edge insurtech solutions, from blockchain for fraud prevention to IoT-driven risk assessment. These technologies accelerate insurance strategy execution and unlock smarter growth.

Our Expertise as an Insurance Agency & Consulting Firm

The insurance industry is changing fast—digital transformation isn’t the finish line; it’s just the beginning. To stay ahead, insurers must embrace a strategy that prioritizes customer-centric innovation, technology-driven agility, and sustainable growth. G & Co. helps insurers modernize operations, enhance insurance customer experience, and unlock new efficiencies with forward-thinking insurance strategy. Our team of 100+ strategists, designers, and technologists brings deep industry knowledge and a cross-sector perspective to ensure insurers stay ahead in an evolving landscape.

Data-Driven Benchmarking

Where does your business stand against industry leaders? Our proprietary research, including our Industry Indexes, provides insurers with a clear view of their market positioning. By analyzing customer behaviors, competitor strategies, and emerging trends, we help insurers refine their insurance strategies and strengthen their competitive edge with actionable insurance insights.

Custom Digital Roadmaps for Transformation

A strong digital strategy starts with the right roadmap. We design tailored digital transformation strategies that align with insurers’ long-term goals, integrating the latest technologies and prioritizing high-impact initiatives. Our structured, scalable approach ensures that every step taken contributes to measurable business outcomes from our consulting company insurance clients.

End-to-End Transformation Expertise

Legacy systems and outdated processes slow insurers down. We help modernize operations, streamline workflows, and create personalized policyholder experiences. Whether it’s AI-driven claims automation, omnichannel engagement, or data-backed personalization, we make sure insurers are equipped to meet the demands of today’s digital-first customers.

Agile, Scalable Technology Solutions

The ability to adapt is key in an industry that’s constantly evolving. We enable insurers to implement agile, scalable solutions—from cloud-based infrastructures to modular technology frameworks—ensuring they can pivot quickly, optimize efficiency, and execute their insurance strategy without disruption.

Navigating Regulatory Complexity

Compliance and innovation don’t have to be at odds. We help insurers integrate digital compliance solutions, automate risk management, and leverage advanced risk analytics. Our expertise ensures that insurers meet regulatory requirements while boosting operational efficiency and customer trust.

Innovative Insurtech & Emerging Tech Integration

Technology is reshaping the insurance industry, and we help insurers stay ahead of the curve. From AI and machine learning to blockchain and predictive analytics, we guide insurers in adopting and integrating the right technologies to improve automation, reduce costs, and enhance insurance agency growth strategies.

Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.

Adrian Garnica
President
As the President of G & Co., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Nike, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.
Kevin Sonof
VP, Strategy
Kevin serves G & Co. as VP of Strategy, bringing an accomplished strategist perspective for driving growth, delivering high-quality consulting projects, and cultivating client relationships. With expertise in market research, cross-functional collaboration, and staying abreast of industry trends, Kevin has successfully worked with renowned brands such as AT&T, Verizon, Google, Facebook, and Coca-Cola.
Jimena Robles
Head of Marketing & Experience
As the Head of Marketing & Experience at G & Co. Jimena employs her skill of spearheading enterprise creative strategies and roadmaps. She previously oversaw client engagements at Edelman and Essence.
Juan Manuel Gonzalez
Chief Executive Officer
As the CEO of G & Co., Juan is a visionary leader driving the company's strategic direction and growth. With expertise in executive leadership, business development, and relationship management, Juan has successfully developed and executed business plans, expanded the firm's market presence, and worked with renowned brands such as Saks Fifth Avenue, Levi’s, and Coca-Cola while taking the company to a worldwide presence and expanding to more than fifty employees. He has been recognized by the CFDA, ANA, Wall Street Journal, and Inc.
Estella Mahone
Chief Financial Officer
Estella is a seasoned financial leader responsible for developing strategies, ensuring compliance, and optimizing financial stability. With expertise in financial planning, analysis, and risk management, Estella collaborates cross-functionally to drive strategic decision-making and enabling client missions.
Francisco Chung
VP, Digital
Francisco is a dynamic leader driving business growth through digital innovation. With a proven track record of developing and executing digital strategies, Francisco leads teams, identifies opportunities, and delivers tailored solutions for clients. With a rich background working with brands like Apple, Sony, and General Electric, he brings extensive expertise in driving growth, optimizing operations, and fostering strong collaboration with clients. His achievements have been recognized during his tenure as Creative Technical Director at Isobar, frog, and Material.
Jeff MacBride
VP, Project Management
Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.
Shaelyn Ventrano
Senior Project Coordinator
As our Senior Project Coordinator, Shaelyn's expertise lies in coordinating project activities and ensuring seamless execution. With a background as a Cryptologic Linguist and Division Lead in the US Navy, Shaelyn brings exceptional organizational and communication skills to the team to help monitor project progress, facilitate collaboration, and maintain meticulous documentation. Clients value Shaelyn's proactive approach, timely updates, and attentive service. Her dedication to process improvement and sharing best practices showcases her commitment to excellence in project management.
Jacob Wright
VP, Growth
Jacob helps G & Co. in his capacity to drive market expansion and revenue growth through strategic initiatives. With a strong business development track record in working with renowned brands like Nespresso, MGM Resorts, Microsoft, Johnson & Johnson, and Unilever, Jacob develops comprehensive growth plans, leveraging industry best practices, analyzing key performance indicators to identifiy areas for improvement and fosters a culture of collaboration and achievement. Prior experience at leading agencies includes roles as an Account Manager, Strategist, and Director of Strategy.

FAQs

What does an insurance digital & strategy agency do?

An insurance digital & strategy agency helps insurers navigate digital transformation, optimize operations, and enhance insurance customer experiences through data-driven insights and cutting-edge technology. G & Co. partners with insurers to modernize legacy systems, develop unified omnichannel experiences, and implement AI-powered automation to boost efficiency. We create tailored digital roadmaps that align with business objectives, ensuring measurable growth, improved policyholder engagement, and a competitive edge. 

Our expertise spans business strategy, brand positioning, and insurance marketing strategies, allowing insurers to strengthen their market presence. Additionally, we provide benchmarking insights through proprietary research, enabling insurers to assess their digital maturity against industry leaders. By integrating innovative insurtech solutions, we help clients unlock new revenue streams and streamline processes like claims processing and underwriting. Ultimately, an insurance digital & strategy agency like G & Co. enables insurers to stay agile, elevate their insurance customer experience, and ensure long-term success in an evolving market.

How can an insurance digital & strategy consulting firm help my business grow?

An insurance digital & strategy consulting firm accelerates business growth by leveraging technology, data analytics, and strategic insights to boost operational efficiency and enhance customer acquisition and retention. G & Co. helps insurers capitalize on digital trends by integrating AI-powered personalization, optimizing insurance agency marketing strategy, and refining digital customer journeys.

Our analytics platforms provide insurers with actionable insurance insights to improve risk assessment, policy pricing, and underwriting efficiency. Additionally, we help insurers expand into new segments such as health insurance, life insurance, and specialty insurers, ensuring scalability and market penetration. By aligning digital transformation efforts with long-term insurance strategy, G & Co. positions insurers for sustained growth, improved profitability, and enhanced market leadership.

What are the benefits of hiring an insurance digital & strategy agency?

Partnering with an insurance digital & strategy agency like G & Co. provides insurers with specialized expertise in digital transformation, insurance customer experience, and operational efficiency. We help insurers modernize legacy systems, optimize digital channels, and implement AI-powered personalization to enhance customer engagement. By leveraging advanced analytics tools, we enable insurers to make data-driven decisions, improve risk assessment, and refine policy offerings. Our expertise in business strategy, omnichannel journey mapping, and brand positioning ensures insurers remain competitive in a rapidly evolving market and execute effective insurance marketing strategies.

Additionally, we help clients navigate complex regulatory landscapes by integrating digital compliance solutions and risk management frameworks. Hiring an agency also brings fresh perspectives and cross-industry best practices, leading to innovative solutions that generate revenue growth. By working with G & Co., insurers gain a strategic advantage through tailored, scalable, and results-oriented digital strategies that ensure sustainable business performance—supported by trusted insurance consulting companies like ours.

How do insurance digital & strategy agencies accelerate digital transformation?

Insurance digital & strategy agencies play a critical role in accelerating digital transformation by helping insurers modernize outdated systems, integrate new technologies, and enhance customer interactions. G & Co. develops custom digital roadmaps that align with business goals and prioritize high-impact initiatives. We guide insurers in adopting AI, machine learning, and predictive analytics to improve underwriting, claims processing, and fraud detection. Our expertise in insurance tech enables us to implement automation solutions that reduce operational inefficiencies while improving accuracy and speed. 

We also enhance policyholder engagement through AI-driven CX, personalized digital experiences, and omnichannel distribution strategies. Additionally, we help insurers transition to cloud-based platforms and integrate customer data platforms (CDP) for improved data-driven decision-making. By focusing on agility, scalability, and customer-centric innovation, G & Co. ensures insurers are equipped to stay ahead in an increasingly digital and competitive landscape.

What should I look for in an insurance digital & strategy consulting firm?

Choosing the right insurance digital & strategy consulting firm is crucial for achieving meaningful business transformation. Look for a firm with deep industry expertise, a proven track record of success, and a data-driven, customer-centric approach—all of which define G & Co. A strong consulting partner should offer end-to-end digital strategy, from IT modernization and AI integration to insurance customer experience optimization and regulatory compliance. Additionally, an agency should provide customized solutions rather than a one-size-fits-all approach, ensuring strategies support your business objectives and enable lasting insurance agency growth strategies.

Experience with insurtech and emerging technologies is critical for maintaining competitive advantage. The firm should also conduct ongoing market analysis, benchmarking insurance insights, and success check-ins to ensure measurable growth. We differentiate ourselves with our proprietary research, global expertise, and commitment to delivering actionable, high-impact digital transformation strategies for insurers seeking long-term success.

How do insurance digital & strategy agencies improve customer experience?

Insurance digital & strategy agencies enhance customer experience (CX) by leveraging AI-powered personalization, omnichannel engagement, and data-driven insights to create intuitive, customer-centric interactions. G & Co. helps insurers optimize the policyholder experience through AI-driven chatbots, personalized recommendations, and self-service portals that improve accessibility and engagement—core components of high-performing insurance customer experience.

We also implement customer data platforms (CDP) to provide a 360-degree view of policyholders, enabling insurers to tailor their services more effectively and strengthen overall customer experience in insurance. Our expertise in experience orchestration ensures that every touchpoint—whether online, mobile, or in-person—delivers consistency and value. Additionally, we refine customer retention strategies by using churn prediction models and sentiment analysis to proactively address policyholder needs. By integrating predictive modeling and AI-driven engagement tools, we help insurers not only meet but exceed customer expectations, promoting loyalty and long-term profitability in an increasingly digital-first industry.

How can an insurance digital & strategy agency help with AI and automation?

An insurance digital & strategy agency enables insurers to leverage AI and automation to improve efficiency, reduce costs, and enhance customer engagement. G & Co. specializes in AI integration across key areas such as claims processing, underwriting, fraud detection, and customer support. By implementing AI-driven CX, we help insurers provide real-time, personalized recommendations that enhance the policyholder experience and improve the insurance customer experience. Our expertise in machine learning marketing and predictive modeling allows insurers to optimize pricing, reduce churn, and identify cross-selling opportunities.

Additionally, we integrate engagement automation solutions, such as chatbots and self-service platforms, to streamline interactions and improve response times. Our tailored approach ensures AI is implemented strategically—enhancing decision-making without compromising compliance or security. With G & Co., insurers gain a data-driven, AI-powered competitive edge, enabling them to innovate faster and deliver superior customer experiences in a rapidly evolving industry.

What role does data analytics play in insurance digital & strategy consulting?

Data analytics is at the core of insurance digital & strategy consulting, enabling insurers to make smarter decisions, optimize risk management, and enhance customer engagement. G & Co. leverages analytics platforms and predictive modeling to improve claims processing, underwriting, fraud detection, and policyholder experience. By analyzing vast datasets, insurers can personalize offerings, improve customer segmentation, and streamline pricing strategies—supporting more effective insurance marketing strategies. Our expertise in churn prediction and market segmentation ensures that insurers can proactively address policyholder retention and growth opportunities.

Additionally, real-time analytics helps insurers assess market trends, regulatory shifts, and competitive positioning. Our proprietary benchmarking research provides insurers with performance insights, allowing them to refine their digital strategy and stay ahead of industry trends with actionable insurance insights. Through advanced AI-driven recommendations and customer data platforms (CDPs), we help insurers enhance their decision-making processes, improve efficiency, and achieve sustainable business growth.

How do insurance digital & strategy firms help with claims and underwriting transformation?

Insurance digital & strategy firms propel claims and underwriting transformation by modernizing legacy processes, integrating AI-powered automation, and optimizing risk assessment models. G & Co. helps insurers streamline claims processing using machine learning and predictive analytics, reducing manual intervention and improving fraud detection. Our expertise in AI-driven CX ensures that policyholders experience faster and more transparent claims resolutions, increasing satisfaction and loyalty through improved insurance customer experience.

Additionally, we assist insurers in implementing digital underwriting tools that leverage real-time data, improving accuracy and efficiency. By integrating insurtech solutions, insurers can automate risk assessment, refine pricing models, and improve decision-making. Our experience orchestration strategies ensure smooth claims interactions across digital channels, reducing operational costs and improving response times. Our tailored digital roadmaps ensure insurers can adopt transformation initiatives effectively, resulting in improved claims accuracy, reduced cycle times, and enhanced underwriting precision—all aligned with a robust insurance strategy.

What is the impact of digital strategy on insurance business performance?

A well-executed digital strategy directly improves an insurer’s revenue growth, operational efficiency, and policyholder engagement. G & Co. helps insurers craft digital business strategies that align with their objectives, enabling streamlined customer interactions and optimizing backend processes. Digital transformation efforts—such as AI-driven automation, personalized insurance offerings, and omnichannel strategy—enhance customer acquisition and retention while improving the overall insurance customer experience. Our expertise in brand differentiation ensures that insurers stand out in competitive markets by developing strong value propositions and optimized customer journeys.

Additionally, by leveraging market analysis and trend analysis, insurers can stay ahead of evolving consumer expectations. The impact of digital strategy extends to risk management as well, with predictive modeling helping insurers refine underwriting and claims accuracy. Our data-driven approach ensures that insurers achieve measurable growth, enhance operational resilience, and ensure long-term success in an evolving digital landscape—supported by deep insurance insights and the guidance of experienced consulting company insurance partners.

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